Cancellation Policy

Please provide 24 hours notice for cancellations or rescheduling. We charge a cancellation fee of 50% of the appointment for LESS THAN 24 hours notice of the scheduled appointment at the discretion of your therapist and the FULL FEE of the therapy session for a ‘no show’ or ‘no notice’ of cancellation of the scheduled appointment. If you arrive late for an appointment, the session will end at the original scheduled time to prevent penalising another client.

Class Bookings

Classes are required to be booked in advance. Please be aware classes are on a first come first serve basis and clients who have pre-booked the term block will be given preference. To avoid disappointment, classes must be booked in advance.

Bookings are made online. Please feel free to call or text Natalie on 0400028969 or Email nat@stretchplus.com.au if you are unable to book online.

Payment must be made in advance or upon booking, NO exceptions.

Personal Agreement 1: One-on-One Movement Sessions/ Group Classes

I acknowledge that the activity (Pilates, Movement, Mobility practices) I am to undertake is a recreational activity that may invoice a risk of harm (the “activity”) and that participating in it. I am exposed to certain risks. I further acknowledge that I am not required to engage in the activity. As is the case with any physical activity, the risk of injury is present. In agreeing to the terms below, I affirm that I alone am responsible for any injury I may experience and irrevocably release Stretch Plus and all related parties of any responsibility. I voluntarily participate in the activities with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make claims of any kind whatsoever against Stretch Plus or its clients and owners for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

I agree that Chiro & Co, Stretch Plus and its related parties are in no way responsible for the safekeeping of my personal belongings while I attend class or one-on-one movement session.

Personal Agreement 2: Fascial Stretch Therapy + Manual Therapy Sessions

I will inform the therapist of all my known physical conditions, medical conditions and medications at the first consultation. I will inform my health care provider and therapist if anything changes in my status. I understand that bodywork I receive is for the purpose of increased flexibility, stress reduction and relief from muscular tension, spasm or pain, and to increase circulation. If I experience any pain or discomfort, I will immediately inform my therapist so that the intensity and/or methods can be adjusted to my comfort level. I understand that utilization of this type of modality can possibly increase soreness and/or pain if I do not communicate honestly and or follow proper precautions following the course. I understand that information exchanged during any session is educational in nature and is intended to help the client become more familiar and conscious of his or her own health status.

I understand that an FST Practitioner cannot diagnose illness, disease, or any physical or mental disorders. As such, the therapist does not prescribe medical treatment or pharmaceuticals, nor do they perform any spinal or skeletal manipulations. It has been made very clear to me that this therapy is not a substitute for medical examinations and/or diagnosis, and I understand that it is my responsibility to consult a physician for any ailments I may have.

Given the above, I understand that response to treatment varies on an individual basis and that specific results are not guaranteed. I understand that I am choosing Fascial Stretch Therapy at my own risk. In the event that I become injured either directly or indirectly as a result, in whole or in part, of the aforesaid therapy I hereby hold harmless and release from any liability as well as any officers, directors, or employees of for any condition or result, known or unknown that may arise as a consequence of any treatment I receive.